Job Position : BPO Team Leader (International Process)
Location : Mumbai
Job Description :
- Graduate or PG.
- Minimum 3-4 years of CC experience.
- 1 year in the role of TL. Should be able to manage team.
- Good Communication skills. Analytical in nature.
- Should be from e-commerce industry and preferably from customer service background
- Proactively manage team members.
- Ensure defined SLA deliverables are met for the team.
- Bring in continuous improvement on productivity and quality for process being managed.
- Control team attritions
- Efficient roster management for continuous service round the clock for Customer Service Team.
- Maintenance of SOP and other process documents
Send resume & specify position you are seeking to :Email Id: firstname.lastname@example.org
Q4, Level 5, A1 & A2, Cyber Towers, HiTech City,
Madhapur, Hyderabad, Telangana 500081