SAP Services Partner

Risk Free Implementation

SAP Implementation

IT Project Implementation


Anil Sunkara - CEO AdvanSoft International : E&Y Entrepreneur of the Year, Finalist - 2007


Job Position : BPO Team Leader (International Process)

Location : Mumbai

Job Description :

  • Graduate or PG.
  • Minimum 3-4 years of CC experience.
  • 1 year in the role of TL. Should be able to manage team.
  • Good Communication skills. Analytical in nature.
  • Should be from e-commerce industry and preferably from customer service background

Responsibilities :

  • Proactively manage team members.
  • Ensure defined SLA deliverables are met for the team.
  • Bring in continuous improvement on productivity and quality for process being managed.
  • Control team attritions
  • Efficient roster management for continuous service round the clock for Customer Service Team.
  • Maintenance of SOP and other process documents
Send resume & specify position you are seeking to :
Email Id:

Q4, Level 5, A1 & A2, Cyber Towers, HiTech City,
Madhapur, Hyderabad, Telangana 500081