Job Position : Quality Agent (BPO Ecommerce)
Location : Mumbai
Job Description :
- Graduate or PG. Minimum 3-4 years of CC experience.
- 1 year in the role of QA.
- Should be able to manage team.
- Good Communication skills.
- Analytical in nature.
- Basis Quality certification needed.
- Set quality measurement metrics as per SLA parameters.
- Define and set quality control charts to ensure that overall SLA quality scores are always met.
- Random sample quality audits on agent performance.
- Providing feedback to agents for improvement areas.
- Conduct Quality improvement projects
Send resume & specify position you are seeking to :Email Id: firstname.lastname@example.org
Q4, Level 5, A1 & A2, Cyber Towers, HiTech City,
Madhapur, Hyderabad, Telangana 500081